It was easy to schedule an appointment. I got an email invite so I could add my appointment to my Outlook calendar. Though they open at 8:00 am, they were ready to take me at 7:55 am. Try that at a dealership. Everyone was friendly. My maintenance work was completed on time as promised. I could wait for my vehicle by having breakfast across the street at Sizzle & Brew. What a plus. Check out was a breeze. I love the digital vehicle report that includes pictures of my vehicle's aging parts.